01
Order information
We process details such as name, shipping address, billing details, email, phone number, order history, and product selections to confirm, fulfill, deliver, and support your purchase.
Elevex Privacy Policy
Privacy built for modern activewear shopping.
This Privacy Policy explains how Elevex collects, uses, shares, protects, and retains information when you browse our store, place an order, subscribe to updates, interact with promotions, or request customer support.
Clear
Plain language privacy guidance
Secure
Responsible checkout handling
Choice
Access, update, or opt out
Effective date: June 23, 2026. This policy applies to Elevex online shopping, customer care, and digital experiences.
Privacy Overview
Quick Read
What this policy covers.
Elevex sells activewear including training tops, leggings, joggers, sports bras, matching sets, running apparel, athleisure essentials, hoodies, jackets, shorts, and performance layers. We use customer information to operate the store, fulfill orders, improve service, and communicate clearly.
Key Commitments
Designed to keep your shopping experience transparent.
We only collect information that supports a real shopping, service, security, or communication purpose. We do not sell your personal information for unrelated third-party use.
02
Shopping activity
We may use website activity, device details, cookies, analytics, and preference signals to improve navigation, product discovery, checkout reliability, and site performance.
03
Customer support
When you request help, we use the information you provide to verify your order, answer questions, review return or exchange eligibility, and provide next steps.
04
Promotional preferences
If you subscribe to email updates, we may send product news, style edits, automatic discount reminders, promotional updates, and service messages where permitted.
Information We Collect
Data Categories
A focused view of personal data categories.
The exact information collected depends on how you interact with Elevex. You may provide some information directly, while other information may be collected automatically through your device, browser, or store interaction.
Name and account details
We may collect your name, email address, phone number, customer account details, order reference, and support history.
Purchase and delivery data
We may collect shipping address, billing address, product selections, order notes, delivery preferences, and return or exchange details.
Checkout information
Payment details are handled through secure payment providers. Elevex does not store full payment card numbers on its own systems.
Device and usage signals
We may collect IP address, browser type, device type, pages viewed, referral source, cart activity, and cookie-based interaction data.
We use data to support essentials such as order confirmation, free shipping, delivery updates, 30-day return and exchange support, and customer service.
How We Use Information
Practical uses tied to shopping, service, and security.
Elevex uses customer information to operate our online store, process transactions, deliver products, communicate service updates, improve product discovery, prevent misuse, and support a smoother shopping experience.
Order fulfillment
To process purchases, confirm orders, arrange shipping, provide delivery updates, and manage returns or exchanges.
Customer care
To respond to questions about sizing, product care, order status, payments, promotions, and service requests.
Store improvement
To understand site performance, improve navigation, refine product pages, and make shopping easier across devices.
Safety and compliance
To help detect fraud, protect checkout integrity, enforce store policies, and comply with applicable legal obligations.
Your Choices
You can manage how your information is used.
Depending on your location and applicable law, you may have privacy rights related to access, correction, deletion, objection, restriction, data portability, and marketing preferences. Elevex will review eligible requests in accordance with applicable requirements.
Access or update
You may request access to certain personal information or ask us to correct inaccurate customer details.
Delete or limit
You may request deletion or limitation of eligible information, subject to order, legal, fraud-prevention, or service records we must retain.
Marketing opt out
You may unsubscribe from promotional emails using the unsubscribe link in an email or by updating your communication preferences.
Cookie controls
You can adjust browser settings to block or delete cookies. Some store features may not function correctly without certain cookies.
Full Policy Details
Privacy terms for Elevex customers.
Review the sections below for additional detail about sharing, cookies, retention, security, international processing, and policy updates.
How does Elevex share information?
Elevex may share information with trusted service providers that help operate the store, process payments, fulfill orders, deliver packages, provide customer support, host the website, analyze site performance, prevent fraud, and send permitted communications. These providers may only use information as needed to perform services for Elevex. We may also disclose information when required by law, to protect rights and safety, to enforce policies, or in connection with a business transfer such as a merger, acquisition, or asset sale.
How are cookies and analytics used?
Cookies and similar technologies may help remember cart activity, support checkout, keep the site secure, measure traffic, understand page performance, personalize shopping experiences, and improve product discovery. You can control cookies through your browser settings, but disabling some cookies may limit checkout, account, cart, or preference features.
How does Elevex handle payment security?
Payment transactions are processed through secure payment providers. Elevex may receive limited payment-related information such as payment status, transaction confirmation, billing details, and fraud-prevention signals. Elevex does not store full credit card numbers on its own systems.
How long does Elevex keep information?
Elevex retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, returns and exchanges, fraud prevention, legal compliance, tax and accounting records, dispute resolution, and store operations. When information is no longer needed, we may delete, anonymize, or securely retain it as permitted by law.
How does Elevex protect information?
Elevex uses reasonable administrative, technical, and organizational safeguards designed to help protect personal information. No online store, transmission method, or storage system can be guaranteed to be completely secure, so customers should also protect account credentials and use trusted devices when shopping online.
Does Elevex collect information from children?
Elevex is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been provided, we will take reasonable steps to delete it where required.
How are policy changes handled?
Elevex may update this Privacy Policy from time to time to reflect operational, legal, technical, or service changes. When the policy is updated, the effective date will be revised. Continued use of the Elevex website after an update means the revised policy applies to future interactions.
What business details apply to this policy?
This Privacy Policy applies to Elevex, 572 Spout Springs Rd SW, Rome, GA 30161, United States. Customer support is available 24/7. Elevex offers free shipping on all products, standard delivery is typically 3-5 business days, and eligible items may be returned or exchanged within 30 days.
Privacy Support
Questions about your personal information?
For privacy questions, customer information requests, order-related privacy concerns, or communication preference support, use the Elevex contact page and include enough detail for our team to review your request accurately.
Business Name
Elevex
Business Address
572 Spout Springs Rd SW, Rome, GA 30161, United States
Support Email
support@elevex.lol
Support Phone
+1 (478) 452-4782
Policy Effective Date
June 23, 2026