Requests are accepted within 30 days.
Eligible items may be requested for return or exchange within 30 days after delivery.
Elevex Refund Policy
Clear refund support for every activewear order.
Elevex wants every performance piece to feel right from the first wear. This policy explains how refund requests, returns, exchanges, item condition review, processing timelines, and support communication work for Elevex activewear purchases.
30
Day return and exchange window for eligible items
Free
Returns and exchanges on eligible orders
24/7
Customer support for refund questions
Fit Confidence
Refund guidance designed for training tops, leggings, running apparel, athleisure essentials, and matching sets.
Policy Snapshot
Customer Care
A simple overview before you return.
Use this section as a quick reference. For the smoothest experience, review the eligibility requirements and contact Elevex before sending any item back.
Products must be reviewed first.
Items should be unworn, unused, clean, and returned with original packaging and tags when applicable.
Refunds return to the original payment.
Once approved and processed, refunds are issued to the original payment method used at checkout.
Do not ship items back without approval.
Contact Elevex support first so the team can provide the correct return instructions.
Eligibility Guide
30-Day Window
What can be returned or exchanged.
Elevex reviews each request to protect product quality, hygiene, and customer fairness. The item condition, delivery date, order details, and reason for return may all be considered.
01
Usually eligible
Most unworn and unused activewear items can be reviewed for return or exchange when the request is made within the policy window.
- Training tops, tank tops, hoodies, jackets, and vests
- Leggings, joggers, shorts, track pants, skirts, and dresses
- Matching sets, yoga wear, running apparel, and athleisure essentials
02
Review required
Some requests require additional review before approval, especially when size, fit, condition, packaging, or order details need to be verified.
- Items missing tags or original packaging
- Orders with visible wear, marks, odor, or washing signs
- Items received as part of selected promotional offers
03
Not eligible
Items that cannot be safely resold, verified, or inspected may not qualify for a refund or exchange.
- Used, washed, altered, damaged, or heavily worn items
- Items sent back without approval or return instructions
- Requests made after the 30-day return and exchange window
Refund Journey
Step By Step
How the return process works.
A complete request helps Elevex review your order faster and guide you through the correct next step.
01
Gather your order details.
Prepare your order number, checkout email, product name, delivery date, and a short reason for the request.
02
Submit your request before shipping.
Contact Elevex first and wait for approval, instructions, and the correct return path before sending anything back.
03
Pack the item carefully.
Include the approved item in clean condition with tags, labels, accessories, and original packaging when available.
04
Wait for inspection and resolution.
After the item is received and reviewed, Elevex will confirm whether a refund, exchange, or other resolution can be completed.
Refund Method
Original Payment
How approved refunds are handled.
Refund timing depends on review completion, payment provider processing, and bank posting times. Elevex will provide guidance once your request has been reviewed.
Approved refunds return to the original payment method.
Once an eligible return is inspected and approved, Elevex issues the refund to the same payment method used for the original purchase. Shipping, carrier, bank, or payment provider timelines may affect when the refund appears.
If your order included an automatic discount, the refunded amount reflects the actual amount paid after eligible discounts and adjustments.
Discounts
Email subscribers receive an automatic 15% sitewide discount after successful subscription, and selected promotional products may receive an automatic 20% discount when active.
Exchanges
Eligible exchanges may be supported when the requested replacement item is available and the original item meets policy requirements.
Delivery
Elevex offers free shipping on all products, and standard delivery is typically 3-5 business days after processing and shipment.
Review
Items sent back without approval may delay processing or may not qualify for refund review.
Before You Send
Prepare your activewear return with care.
Activewear is designed to move with the body, so item condition matters. Review this checklist before submitting a request or packing your item.
Keep it clean
Items should be free from wear, washing, odor, marks, pet hair, and visible use.
Keep tags attached
Original tags, labels, inserts, and packaging help support a smoother review.
Use approved instructions
Wait for Elevex return guidance before choosing a carrier or return address.
Pack securely
Fold the item neatly and protect it from moisture, damage, and transit marks.
Refund FAQ
Answers for common refund questions.
These answers cover the most common refund, return, exchange, discount, shipping, and inspection questions for Elevex customers.
How long do I have to request a refund?
Eligible refund, return, and exchange requests should be made within 30 days after delivery. Requests made after this window may not qualify for review.
Do I need to contact Elevex before returning an item?
Yes. Please contact Elevex and wait for return instructions before sending anything back. Items returned without approval may be delayed or may not qualify for a refund.
Are returns and exchanges free?
Elevex supports 30-day free returns and exchanges on eligible items. Eligibility depends on item condition, request timing, order verification, and policy review.
What condition should my item be in?
Items should be unworn, unused, unwashed, clean, and returned with original tags and packaging when applicable. Items showing wear, odor, stains, alteration, or damage may not qualify.
Can I exchange for a different size or style?
Eligible exchanges may be available when the requested item is in stock and the original item meets return condition requirements.
How are discounts handled during refunds?
Refunds are based on the actual amount paid after discounts. This includes automatic subscriber discounts and selected promotional product discounts when they were applied at checkout.
How long does a refund take to appear?
After approval and processing, refund posting time depends on the payment provider and bank. Some payment methods may take additional business days to show the refunded amount.
What if my item arrived with an issue?
Contact Elevex as soon as possible with your order number, product name, delivery date, and clear photos of the issue so the team can review the case.
Need More Guidance?
Send your order details before returning your item.
Include your order number, checkout email, product name, delivery date, item condition, and the reason for your request. Elevex support is available 24/7 for refund, return, and exchange questions.
Support Email
support@elevex.lol
Support Phone
+1 (478) 452-4782
Business Address
572 Spout Springs Rd SW, Rome, GA 30161, United States
Support Availability
24/7 customer support for Elevex orders, refunds, returns, exchanges, and product questions.
Elevex Refund Policy. Guidance for activewear returns, exchanges, refund review, order support, and customer care.